AirSpace by Acific Labs
Support
Answers to common questions. If yours isn't here, write to [email protected].
01Using AirSpace
Why does AirSpace ask to add a VPN?
iOS only lets an app see and block network lookups through a VPN configuration. AirSpace's VPN runs entirely on your iPhone and is not connected to any server of ours. Except in Ghost mode, it handles only domain lookups, not your traffic.
An app or website stopped working.
Some apps rely on a tracker, for example "Sign in with Facebook" in another app. In AirSpace, open the company (on the Trackers page, or tap its badge in the vortex) and choose Always allow. You can also turn off Ads and trackers on the Blocker page to check whether blocking is the cause.
Nothing shows up in AirSpace.
Make sure AirSpace is on, then use a few apps. If it stays empty, turn off iCloud Private Relay (Settings → your name → iCloud → Private Relay) and any other VPN or DNS profile; lookups sent through those bypass AirSpace.
What does AirSpace block?
Its own list of advertising, analytics and Apple telemetry companies, plus a larger list of tracking and advertising hosts. See the tracker list for what is in it and where it comes from.
Can I add my own rules?
Yes. Open the … menu → Your exceptions to always allow or block any address, and to export or import your rules as a file. In the live feed, press and hold a lookup to allow or block that address.
Does it block malware?
AirSpace has an optional list of known malware, phishing and scam sites: turn on Malware and scams on the Blocker page. It is not antivirus, and no list catches everything.
Can I block adult or gambling sites?
Yes. Tap the swirl on the Flow page to open AirSpace Settings and turn on Adult sites or Gambling sites. They work while AirSpace is on. No list is complete, and anyone using the phone can switch them off, so use Screen Time as well for children.
Which DNS service does AirSpace use?
Cloudflare's 1.1.1.1 unless you choose Quad9 or Google in AirSpace Settings. That service answers the lookups AirSpace doesn't block.
How do the tracker lists stay up to date?
About once a week AirSpace checks airspace.acific.com for newer lists and downloads them. You can switch that off, or check right away, in AirSpace Settings.
Can I pause it for a moment?
Yes. Open the … menu and choose Pause blocking for 10 minutes, or say "Pause AirSpace" to Siri. Everything gets through until the timer ends or you tap Resume.
What is Ghost mode?
It cuts the internet for your apps for 15 minutes, an hour, or until you end it. Open the … menu and choose Ghost mode. While it is on, AirSpace's VPN takes all of the phone's internet traffic and drops it on your iPhone, and counts what tried to connect, with the server names that were asked for. Tap End on the dark bar to stop it; stopping AirSpace ends it too. Connections that were already open may carry on for a while, and iOS lets some of its own services and a few apps go round a VPN. Turning on Strict cut stops those too; it has no timer and ends only when you open AirSpace and tap End.
My iPhone has no internet after Ghost mode.
Open AirSpace. If Ghost mode is still on, tap End. If it isn't, opening the app is enough to lift a strict cut that was left behind. Tapping Stop also clears it. As a last resort, remove AirSpace under Settings → General → VPN & Device Management.
Is Ghost mode the same as Airplane Mode?
No. Ghost mode does not switch any radio off: calls, texts, Bluetooth, AirDrop, NFC and Find My still work, and it does not make your iPhone air-gapped. Airplane Mode switches the mobile radio off but shows nothing about what tried to connect. Use Airplane Mode when you need the radios off.
What is Total air gap?
A walk through switching the radios off yourself, in Settings: Airplane Mode, Wi-Fi, Bluetooth, AirDrop, hotspot and cables, Find My and Location Services. You'll find it inside Ghost mode. At the top it shows what AirSpace can read right now: mobile network, Wi-Fi, hotspot, a route to the internet and Location Services. iOS does not let an app read Bluetooth, AirDrop, NFC or Find My, so you confirm those yourself, and AirSpace cannot vouch that a phone is fully cut off. Test it tries one connection to Cloudflare's 1.1.1.1, sends nothing, and says whether it got out.
Can I turn it on from Control Center or the Action button?
On iOS 18 and later, add the AirSpace control to Control Center or the Lock Screen, or set it on the Action button. Siri and Shortcuts can also turn AirSpace on, off, or pause it.
Can I block ads in Safari too?
Yes. Turn on AirSpace in Settings → Apps → Safari → Extensions. Safari then blocks ad and tracking networks and hides empty ad boxes, even while AirSpace is off. Safari applies the rules itself; AirSpace never sees the pages you visit.
How do I see which apps contact trackers?
Turn on Settings → Privacy & Security → App Privacy Report and wait a day or two. Then tap Save App Activity at the bottom of that page and choose AirSpace, or import the file on My Phone → Apps. The report stays on your iPhone. AirSpace itself can't tell apps apart, because iOS doesn't tell a VPN which app made a lookup.
Why do I still see some ads?
Ads served from an app's own servers, such as in YouTube or Instagram feeds, come from the same addresses as the content, so no blocker can remove them without breaking the app. AirSpace stops the tracking networks that profile you across apps.
Does it drain my battery?
Outside Ghost mode, AirSpace handles only small domain lookups, so its effect on battery should be small. You can see it under Settings → Battery.
How do I turn it off?
Tap Stop on the Protection tab. It stays off until you start it again.
02Deep clean and my phone
Why can't AirSpace change the settings for me?
iOS does not let any app change privacy settings, so Deep Clean shows you the exact taps. Some items, such as cross-app tracking and Location Services, are checked automatically when you return to the app.
Why does My Phone show "iPhone" instead of my phone's name?
iOS keeps the name you set in Settings private from apps. Tap the pencil next to the name to give it one inside AirSpace.
Why does AirSpace want Photos or Contacts access?
Only if you tap those tiles, to count them and show where your photos were taken. Everything is counted on your phone. You can say no and the rest of the app works the same.
How do I see the tour again?
Open the … menu → Privacy & About → Replay the tour.
03Your data
How do I delete everything?
In AirSpace, open the … menu → Privacy & About → Erase all AirSpace data. This stops AirSpace, removes its VPN setting and deletes everything AirSpace stored. Deleting the app does the same.
See the full privacy policy and terms of use.
04Contact
Email [email protected].
Include your iPhone model and iOS version if something isn't working.